Professional & Salon Ordering

At Donatti, we pride ourselves on offering premium hair care products exclusively for professionals and salons. Our professional line is designed to meet the needs of your business and your clients, providing high-quality, effective products that will elevate your salon experience.

If you are a salon owner, stylist, or other beauty professional, we offer you access to our exclusive products at professional pricing. To begin ordering from our professional line, please follow the steps below to apply for an approved account.

How to Apply for a Professional Account

  1. Eligibility: To be eligible to order from our Professional Line, you must have a licensed salon, spa, or professional beauty business. Individual consumers are not eligible to purchase professional-grade products.
  2. Sign Up Process:
    • If you already have an approved account with Donatti, you can sign in to your account to start ordering and view professional pricing.
    • If you do not have an approved account yet, you must submit a request to join by completing the Professional Account Application Form. This form will ask for basic details about your business, such as your salon's name, address, and license number.
  3. Approval Process: Once your application is submitted, our team will review it to verify your business information. Please allow 1-3 business days for processing. If approved, you will receive access to professional pricing and be able to place orders for Donatti professional products.
  4. Schedule a Meeting: For businesses looking to become approved, we may request a brief meeting or call with you to discuss your needs and confirm that you qualify to purchase from our professional line. This is part of our process to ensure we work with businesses that align with our values and standards.
  5. Access to Pricing: After approval, you will be granted full access to our professional pricing structure and be able to place orders directly through our website.

Restrictions on Reselling Donatti Products

As a salon or beauty professional ordering from Donatti, we ask that you adhere to the following policies to maintain the integrity of our brand and products:

  1. No Third-Party Reselling: Products purchased from Donatti are intended for professional use only and cannot be resold on third-party websites such as Amazon, eBay, or similar platforms. Donatti products are to be used exclusively within your salon, spa, or other professional setting. Reselling outside of your establishment will result in account suspension and forfeiture of access to our professional line.
  2. Professional Use Only: Donatti products purchased through the professional line are for salon or spa services and direct consumer use within your business only. These products are not intended for resale to individuals outside of your establishment, either online or offline.

Terms of Service for Professional Account Holders

  • Account Management: Approved professional accounts are for the exclusive use of the business owner or manager who submitted the application. Any unauthorized users attempting to access the account may have their access revoked.
  • Pricing & Discounts: Prices for the professional line are subject to change at our discretion. Special discounts and promotions may also be offered to account holders from time to time.
  • Account Termination: We reserve the right to terminate accounts that violate our terms of use, including those found selling products on third-party platforms, using products outside of their intended purpose, or failing to maintain the required professional standards.

Shipping Information

We offer reliable delivery services to ensure your products arrives safely and on time. Here’s what you need to know:

  • All UK Shipping: Free shipping on orders over £100. Standard delivery typically takes 1-3 business days.

Order Processing

Orders are typically processed within 24 hours. You will receive an email confirmation once your order has been dispatched, including tracking information. Please note that we cannot guarantee specific delivery times due to potential delays from shipping carriers.

Delivery Tracking

Once your order is shipped, you will receive a tracking number to monitor its progress. If you experience any issues with tracking or delivery, please refer to the carrier's website for the most up-to-date information.

Shipping Risks and Accountability

While we make every effort to ensure that your package is shipped safely, we are not responsible for any loss, damage, or delays caused by shipping carriers once the package is dispatched. We recommend checking your delivery address carefully before completing your order to ensure accurate delivery.

  • Damaged Goods: If your package arrives damaged, please file a claim directly with the shipping carrier. We are not liable for damages that occur during transit.
  • Lost Packages: In the event that your package is lost or delayed, we will assist you in tracking the issue, but we are not responsible for lost items. Please contact the carrier to initiate an investigation if necessary.

If you experience any delivery-related issues, please contact our customer service team at info@donatti.co.uk and we will do our best to assist you in resolving the matter with the carrier.